Last updated: April 27, 2026
This Refund & Cancellation Policy describes how billing, cancellation, refunds, and disputes work for clients of MODTURA. It is part of our Terms of Service and applies to every client on a Standard, Advanced, or Growth plan.
MODTURA plans are sold on a two (2) year Term, which begins on the launch date of your website and is recorded on your Order Form. The Term reflects a substantial commitment from MODTURA, including custom design and development work performed before launch, ongoing hosting and security, and a complete website refresh at the twelve (12) month mark.
By signing an Order Form, you agree to the full Term and to the billing schedule set out on the Order Form.
Your first payment is collected on the date set out in your Order Form, which is typically at the start of the build process and before launch. The build period covers custom design, development, content integration, integrations with any third-party tools, quality assurance, and launch.
If you cancel during the build period before your website has launched, you are eligible for a partial refund equal to the amount you have paid less the value of work already performed. Work already performed includes design hours, development hours, project management, account onboarding, third-party costs already incurred, and any payment processing fees that cannot be recovered.
If you cancel during the build period and the work performed exceeds what you have paid, no refund is due, and any remaining balance for work performed remains owed.
Once your website is live, your Term is in effect. Plans cannot be cancelled mid-Term except as described in this section.
You may cancel your plan at any time, but cancellation does not relieve you of the remaining payments due for the current Term. The remaining balance is calculated as the total contract value less amounts already paid, and becomes due in accordance with your Order Form unless we agree to a different arrangement in writing.
MODTURA may cancel your plan if you breach our Terms, breach our Acceptable Use Policy, fail to pay an amount due for more than fifteen (15) days, or engage in conduct that creates legal, security, or reputational risk. Where reasonable, we will give you written notice and an opportunity to cure before cancellation.
To prevent automatic renewal at the end of your Term, send written notice to hello@modtura.com at least thirty (30) days before your Term ends. The renewal term will begin at the then-current rate unless we agree to other pricing in writing.
Refunds are available in the following situations:
All other amounts paid are non-refundable. Refunds are issued back to the original payment method through Stripe and typically appear within five (5) to ten (10) business days, depending on your bank or card issuer.
To request a refund or to cancel your plan, email hello@modtura.com from the email address on your account. Include your business name, the website URL or project we are working on, the date of the charge in question, and a brief explanation of the request.
We will acknowledge your request within two (2) business days and aim to resolve it within ten (10) business days. If we need additional information to process the request, we will reach out within that window.
If you have a billing question or believe a charge is incorrect, contact us first. The fastest way to resolve a billing issue is to email hello@modtura.com, where we can review the charge, your Order Form, and your service history together.
Initiating a chargeback or payment dispute through your card issuer or bank without first attempting to resolve the issue with us is a breach of these Terms. If a chargeback is filed for a charge that is owed under your Order Form, MODTURA reserves the right to suspend your services, present documentation to the card network in response to the dispute, recover the disputed amount along with any chargeback fees and reasonable collection costs, and pursue any other legal remedies available to us.
If a chargeback is filed in error and you wish to withdraw it, contact us and we will work with you and your bank to resolve the matter quickly.
If a scheduled payment fails (for example, due to insufficient funds, an expired card, or a change in your bank account), we will notify you and attempt to collect the payment again. If the amount remains unpaid for more than fifteen (15) days, we may suspend your services until the balance is paid. Suspended services may be restored at our discretion once the account is brought current. We may charge a reasonable late fee on past-due amounts as permitted by applicable law.
If a refund is issued to a client, the corresponding portion of the partner's revenue share is reversed and reconciled in the partner's next payout. If a chargeback is filed and not successfully reversed, the corresponding revenue share is similarly reconciled. This is described in more detail in the Partner Agreement.
To request a refund, cancel a plan, or ask a billing question:
MODTURA
Email: hello@modtura.com